A waste equipment service contract to suit every business

We offer a choice of service packages that are completely flexible to adapt to your business needs. Every service contract comes with the following, as standard:

UK coverage
24-hour response rate / 7-days per week
Ability to service comprehensive range of waste equipment

Discounted labour rate and parts pricing
Certificated training at point of installation
MIS and KPI Reporting

Service Options Programme

Our three most popular equipment service packages are:

Service Package	Contents
Standard	4 x services per-annum undertaken against our rigorous 24-point check list.
Standard Plus	4 x service per annum undertaken against out rigorous 24-point check list. 8 x mini-services to incorporate Health & Safety Check and Cleaning-Out Facility.
Fully Comprehensive	4 x service per annum undertaken against our rigorous 24-point check list 8 x mini-services to incorporate Health & Safety Check and Cleaning-Out Facility. Extended warranty to include major components (RAM, cylinders) Repair / Breakdown cover included. Mid-year training session – additional to that undertaken at installation.

Indicative Service Intervals
Waste Compactors	4 x per annum
Horizontal Balers	4 x per annum or 300-hourly intervals
Vertical Balers	2 x per annum
Drum Crushers	2 x per annum
Dock Levellers / Scissor Lifts	4 x per annum

Health & Safety Check
	Police machinery usage
	Conduct remedial repair (emergency switch check & replacement)
	Carry-out non-service work (ancillary equipment)
	Perform residual training programme (as a refresher or for new starters)

Cleaning Out Facility
	Remove safety inspection covers
	Clean out debris
	Visual check (hydraulic power pack, hoses, pump, valve etc)
	Pressure check to ensure full compaction rates are maintained

To maintain the quality of our service, we take the following steps to ensure our high levels are consistent throughout the contract period:

A Contract Account Manager is nominated to handle all your day-to-day requirements
Response times and escalation procedures defined in the event that an issue or concern needs further attention
An account team contact list is provided showing names and direct dial numbers of all staff that you may require during the contract period

Management information can be provided based upon the timing, review and format required by you. Our system holds a range of data on live and terminated contracts, such as full maintenance history, repairs outside of normal servicing, travel costs, call-out response times, health and safety breakdown plus major breakdown fix rate ratios.