Equipserv are independent baler and compactor service providers, our most important & valuable asset is our people. We believe that we have the necessary attributes, commitment & drive to achieve our vision to provide a high quality of service that differentiates us within our chosen markets to make Equipserv UK the supplier of choice
Performance management is the key-stone of our service deliverable in terms of both Service Level Agreements & Key Performance Indicators which underpins our range of contract options.
Customer Services – responsible for service & breakdown scheduling, remedial quote work, account management & contractual performance standards.
Engineering Services – provide the engineering solution in terms of field engineer deployment & training, parts & stock management, compliance to site requirements
Finance – handle debtor / creditor management
In terms of product portfolio we handle balers, compactors of varying manufacturer & model type together with ancillary equipment such as conveyors and loading bay systems. In addition we handle dock-levellers, pump/pallet trucks and scissor lifts.
Waste
Contractors/
Brokers
Corporate
SME/FM/
Retail
Public Sector
NHS/Local Authority
Manufacturer
Direct/
Intermediary
We offer a range of Product Services for equipment, including fully comprehensive, semi-comprehensive, service plans (PPM), and on-call support for breakdowns. Asset Management is a crucial function that encompasses asset lists, equipment condition reports, Health & Safety surveys, oil sampling, and parts fault analysis.
Contract management plays a vital role in ensuring the delivery of our products and services. It encompasses SLA and KPI arrangements to guarantee auditable compliance with legal and administrative requirements. Regular meetings are held at customer and supplier sites to maintain effective contractual management.
Our dedicated account management, facilitated by the Customer Service Team, focuses on building strong customer relationships. They serve as the primary point of contact, handling various aspects of job activity including service scheduling, quotation for remedial work, problem-solving, and MIS reporting, thus ensuring transparency throughout the process.
Supporting the account management function is our Engineering Services Team, who provide cost-effective and robust engineering solutions for equipment. With strategically located engineers throughout the UK specializing in areas such as electrics, fabrication, hydraulics, and mechanical expertise, we ensure prompt diagnosis and aim for a first-time fix. Our fleet of vans carries fast-moving parts, and we have access to a mature supply chain network for more specialized items.
Efficient communication is crucial, and each engineer is equipped with a PDA unit and van tracker to enable job allocation and scheduling adjustments. This allows for quick responses to Health & Safety incidents and on-route diversions for parts and consumables. Our vans are treated as parts locations for replenishment and auditing purposes.
Photographs play a vital role in documenting equipment conditions and asset performance, serving as valuable visual references for asset management.
We take pride in our industry certifications, including ISO: 9001, ISO: 14001, and ISO: 45001, which demonstrate our commitment to quality, environmental responsibility, and health and safety. Additionally, we hold the SAFE Contractor accreditation, ensuring compliance for working on-site, with annual renewal requirements.
The above policies are supported by their objectives which are summarised opposite.
We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality & Environmental Objectives are being met.
The objectives we have identified are intended to provide Equipserv UK Ltd with the opportunity to demonstrate continuous improvement in the levels of services and support they provide for their stakeholder, customer and employees which are specific, measurable, achievable, realistic and timed.
The promotion of health and safety is a shared objective for the Company and its employees at all levels. To that aim, the Company has assessed the significant health, safety and environmental hazards from its business operations and has put in place suitable arrangements to control them to mitigate any risk to the health, safety and welfare of its employees and those affected by its activities.
We intend to be the partner of choice for leading organisations throughout a wide range of market sectors. Our consultative approach means we always identify the most efficient and cost-effective solutions by identifying the root cause of equipment failures, specifying the most cost-effective maintenance schedules and by making sure we deliver what we say we will deliver.
Get in Touch
Talk to Equipserv about your SMR requirements today.
Call now: 0845 601 1266
