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At Equipserv our people are our most important & valuable asset. We believe that we have the necessary attributes, commitment & drive to achieve our vision to provide a high quality of service that differentiates us within our chosen markets to make Equipserv UK the supplier of choice
Performance management is the key-stone of our service deliverable in terms of both Service Level Agreements & Key Performance Indicators which underpins our range of contract options.
Customer Services – responsible for service & breakdown scheduling, remedial quote work, account management & contractual performance standards.
Engineering Services – provide the engineering solution in terms of field engineer deployment & training, parts & stock management, compliance to site requirements
Finance – handle debtor / creditor management
In terms of product portfolio we handle balers, compactors of varying manufacturer & model type together with ancillary equipment such as conveyors and loading bay systems. In addition we handle dock-levellers, pump/pallet trucks and scissor lifts.
Equipment is contracted on a number of Product Services namely, fully comprehensive, semi-comprehensive, service plan (PPM) & on call (breakdown only).
Asset Management is a key function which details the asset list & equipment condition reports, Health & Safety surveys, oil sampling & parts fault analysis.
This is delivered by our operational IT platform ‘Asset Assist’ which stores photographs, equipment details, job activity (live/historic) invoice/credit note detail supported by MIS reporting on 1st time fix rates, SMR work output (completed/carried over), machine trend analysis. This data is available on-line and is password protected for selective & controlled access.
Contract management is an integral part of the product & service deliverable & manifests itself in both SLA & KPI arrangements that ensures an auditable delivery to both legal & administrative areas. This is reviewed on a regular basis with meetings held at both customer & supplier sites as part of the on-going contractual management.
Dedicated account management routed through the Customer Service Team promotes relationship building by acting as the key interface with customers on all aspects of job activity, from service scheduling to quotations for remedial work, problem solving & MIS reporting to give a high level of transparency.
Supporting the account management is the Engineering Services Team who are effectively the ‘engine-room’ of the business by providing the engineering solution that promotes a cost-effective & robust ‘fix’ to the equipment. This is delivered by an experienced team of engineers, strategically located throughout the UK, each with a bias on a key area of expertise whether it be electrics, fabrication, hydraulics or mechanical – this enables prompt diagnosis & a focus on a 1st time fix. This is further enabled by our fleet of vans carrying fast moving parts & access to more bespoke items via a mature supply chain network.
Communication is a key element which is achieved by each engineer having a PDA unit & van tracker so job allocation & scheduling can be planned & altered to attend Health & Safety incidents as well as diversion on-route to site for parts & consumables. Each van is treated as a parts location for replenishment & audit.
Photographs are a key deliverable as it captures the ‘before-and-after’ scenario & builds up an effective library to assist in asset management & asset performance.
As a business we also have the key industry certifications of ISO: 9001, ISO: 14001 & ISO: 45001 which covers quality, environmental & health & safety all of which are subject to annual audit.
The accreditation of SAFE Contractor shows compliance to working on site, which is also subject to annual renewal.
The above policies are supported by their objectives which are summarised opposite.
We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality & Environmental Objectives are being met.
The objectives we have identified are intended to provide Equipserv UK Ltd with the opportunity to demonstrate continuous improvement in the levels of services and support they provide for their stakeholder, customer and employees which are specific, measurable, achievable, realistic and timed.
The promotion of health and safety is a shared objective for the Company and its employees at all levels. To that aim, the Company has assessed the significant health, safety and environmental hazards from its business operations and has put in place suitable arrangements to control them to mitigate any risk to the health, safety and welfare of its employees and those affected by its activities.
We intend to be the partner of choice for leading organisations throughout a wide range of market sectors. Our consultative approach means we always identify the most efficient and cost-effective solutions by identifying the root cause of equipment failures, specifying the most cost-effective maintenance schedules and by making sure we deliver what we say we will deliver.
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Talk to Equipserv about your SMR requirements today.
Call now: 0845 601 1266