“Right Part – Right Place – Right Time – Right Engineer”

To support the national field-based Engineers and the Customer Service Team, we provide technical support in specialized areas and offer high-level equipment diagnosis and resolution. This enables us to maintain a high first-time fix rate and ensure uninterrupted equipment operation.

Our team takes the lead in specifying refurbished work to ensure compliance with the required engineering standards.

Additionally, we are responsible for effective stock management of parts and consumables for the vehicle fleet, factory unit, and selected site locations. This involves managing the supply chain and working with a network of approved suppliers who undergo regular audits.

Our meticulous processes guarantee that we have the right part in the right place at the right time, ready for the right engineer to ensure smooth operations.