“Field engineers are on-site technicians who troubleshoot issues and problems with equipment or systems for our customers.”

Engineering solutions are the primary function of our field-based engineers who carry out a range of activities on site, from completing pre-planned maintenance, diagnosis and repair at point of breakdown to carrying out quoted work, equipment re-instatement.

Each engineer is experienced in the waste equipment arena to enable the provision of fabrication, hydraulics, mechanics and electrics across all our fleet portfolio.

This combined skill set delivers a market leading 1st time fix rate when attending breakdowns together with the ability to carry out re-instatement of equipment on-site or off site.

Engineers receive their jobs electronically to their mobile devices which includes any history on the equipment which supported by photographs provides sufficient information to assist in job resolution and a 1st time fix.

Quality of work undertaken on site is subject to internal audit to include standard of work, PPE and adherence to site protocols. Any required training is identified and completed.

We are constantly monitoring service quality and response times and operate a programme of continuous improvement.